Course Details

by Adv Krithika

Certificate Course in Consumer Law and Practice

The "Certificate Course in Consumer Law and Practice" is a specialized program designed to provide participants with a thorough understanding of consumer rights and the legal frameworks established to protect these rights. The course encompasses the historical evolution, key legislations, and practical applications of consumer protection laws, equipping participants with the necessary knowledge and skills to navigate and address consumer disputes effectively.

This course will help legal professionals, consumer rights advocates, Common man and business professionals deepen their understanding of consumer protection laws, thus enhancing their ability to provide accurate legal advice and effective advocacy.

The course includes practical illustrations, case studies, and procedural guides for filing complaints, both online and offline. This hands-on approach helps participants develop practical skills that can be directly applied in real-world scenarios.

 

Target Audience

This course is designed for legal professionals, consumer rights advocates, policy makers, business professionals, and anyone interested in understanding and applying consumer law. It is particularly beneficial for those involved in consumer protection activities, legal counselling and advocacy.

 

Benefits of the Course

Comprehensive Understanding: Gain a thorough knowledge of consumer protection laws, including historical context, key legislation, and current updates, ensuring you are well-informed and capable of addressing consumer rights issues.

Practical Application: Develop hands-on skills through real-world examples, case studies, and procedural guides for filing complaints. This practical approach prepares you to effectively handle consumer disputes and advocate for consumer rights.

Career Enhancement: Specializing in consumer law can significantly boost your professional credentials, making you more valuable to employers and clients. This expertise is essential for legal practitioners, consumer advocates, and business professionals.

Legal Compliance: Learn to navigate and comply with the latest consumer protection regulations, helping businesses avoid legal pitfalls and fostering a trustworthy relationship with consumers.

Advocacy and Policy Influence: Equip yourself with the knowledge to contribute to policy-making processes, advocating for stronger consumer protection laws and better enforcement mechanisms.

 

Course Outcome

Upon completion of the course, participants will be well-versed in consumer law and practice, capable of effectively advocating for consumer rights, and equipped to handle consumer disputes both legally and practically. This course will empower participants to contribute meaningfully to the field of consumer protection and enhance their professional competencies in legal and consumer advocacy roles.

 

Course Details

Mode: Self-paced

Course Duration: 3 months from the date of enrolment

Fees: Free

Language: English

Access: 24/7 online access

Modules: 07 Modules

Learning Materials: Video lectures, Assessment, and assignments

Assignment: descriptive type of answering at the end of each module

Assessment: both descriptive and objective type of answering at the end of course

Feedback: Regular feedback on assignments and projects

Certification: E-Certificate of completion upon successfully finishing the course and completing both assessment and assignment. Hardcopy of the E-Certificate will be shared on payment of additional fee for the same.

Support: Mentor Q&A sessions via WhatsApp and other platforms

Prerequisites: Anyone who is interested

Enrolment: Open enrolments start at any time

Marks/Grades : Students scoring between 90 and 100 marks will receive an A+ grade, those with 80 to 89 marks will receive an A grade, students achieving between 70 and 79 marks will be awarded a B+ grade, scores between 60 and 69 will result in a B grade, those with 50 to 59 marks will receive a C+ grade, and students scoring between 40 and 49 marks will receive a C grade.

Cancelation and other Policies: As per Terms and Conditions

This is a self-paced course. After successful enrolment, you can start the course. Once enrolled the course should be completed within 03 months from the date of enrolment. If not then the ennoblement will be cancelled.

An E-Certificate will be awarded within 24 business hours after submitting the assessment. The assessment consists of two phases carrying 50% of marks each. The first phase occurs at the end of each module. Please ensure you watch the entire video. Answers can be handwritten or typed. Scan (ensuring good clarity and alignment) or convert them to PDF and upload them to the provided Google Form. The second phase of the assessment will be conducted via the Google Form provided.

P.S. Completion of the assessment is mandatory for obtaining certification. In cases of excessive plagiarism, the Institute reserves the right to require the student to re-attempt the assessment.



Details


Module 01

Consumer Protection

Introduction, Historical background and International Perspective; Introduction to consumer and consumer Laws; History of Consumer Laws; Indian Constitution and Consumer Laws; International perspective; Practical Illustrations; Removing Certain Misconceptions

 

Module 02

Consumer Protection Act 2019

Difference Between 1986 Act and 2019 Act; Chapter I - Preliminary; Chapter II - Consumer Protection Councils; Chapter III - Central Consumer Protection Authority; Chapter IV - Consumer Disputes Redressal Commission; Chapter V - Mediation; Chapter VI - Product Liability; Chapter VII - Offences And Penalties; Chapter VIII – Miscellaneous;

 

Module 03

Rules under Consumer Protection Act 2019

The Consumer Protection (Salary, allowances and conditions of service of President and Members of the State Commission and District Commission) Model Rules, 2020 (Total 14 Rules); The Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 2020 (Total 10 Rules); The Consumer Protection (Central Consumer Protection Council) Rules, 2020 (Total 09 Rule); The Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020 (Total Rules 18); The Consumer Protection (Mediation) Rules, 2020 (Total 07 Rules); Consumer Protection (E-Commerce) Rules, 2020

 

Module 04

Consumer’s Access to Justice: Speedy Resolution of Consumer Disputes              

Consumerism and Access to Justice

 

Module 05

Procedure to File Online and Offline Complaints

Offline Complaint (Offline Complaint; Submission format; Contents of complaint;  Draft Complaint/Plaint;  Draft Affidavit; Draft Written Statement; Draft Index; Sample Notice sent by the Consumer Forum; Legal Notice format)

Online Complaint (National Consumer Helpline (NCH); edaakhil; MISLEADING ADVERTISEMENT at Gama; Advertisement Standard Council of India; Metrology Department of Karnataka State : https://emapan.karnataka.gov.in/#)

 

Module 06

Provisions relevant to Consumer remedies other Statues

Constitution Of India, Indian Contract Act, 1872 ; The Agriculture Produce Act Of 1937 ; Bharatiya Nyaya Samhita, 2023 ; The Dangerous Drugs Act, 1930 ; The Drugs And Cosmetics Act 1940 ; The Drugs Control Act, 1950 ; The Drugs And Magic Remedies (Objectionable Advertisements) Act,1954 ; The Prevention Of Food Adulteration Act, 1954 ; The Essential Commodities Act,1954 ; The Trade And Merchandise Marks Act,1958 ; The Standard Of Weight And Measures Act, 1976 ; The Prevention Of Black-marketing And Maintenance Of Essential Supplies Act, 1980 ; The Competition Act, 2002 ; The Food Safety And Standards Act, 2006 ; The Legal Metrology Act, 2009 ; The Bureau Of Indian Standards Act, 2016 ; The Infant Milk Substitutes, Feeding Bottles And Infant Foods (Regulation Of Production, Supply And Distribution) Act, 1992 ; Surrogate Advertisement

 

Module 07

Case Study

Bhupendra Jang Bahadur Guna v. Regional Manager and Others ; Laxmi Engineering Works v. P.S.G. Industrial Institute ; State of Haryana v. Santra; Alex J. Rebello v. Vice Chancellor, Banglore University and others; Dynavox Electronic Pvt. Ltd. v. B.J.S. Rampuria Jain College, Bikaner; Sashikant Krishnaji Dole v. Shitshan Prasarak Mandali; Ravneet Singh Bagga v. KLM Royal Dutch Fintimes; Union of India v. Nathmal Hansaria; Smt. Laxmiben Laxmichand Shah vs. Smt. Sakerben Kanji Chandan; Consumer Education and Research Society, Ahmedabad vs. Indian Airlines Corporation; A Narasamma v. LIC of India; Poonam Verma v Ashwin Patel & Ors; Manjeet Singh v. National Insurance Company Ltd. & Anr; Bar of Indian Lawyers v D.K. Gandhi PS National Institute of Communicable Diseases and Anr; Punjab National Bank v. KB. Shetty; National Insurance Co. Ltd. v. Nagendra Prasad Singh; M.K. Gupta v. Lucknow Development Authority; Karnataka Power Transmission Corporation (KPTC) v Ashok Iron Works Private Limited; Indian Medical Association v V.P. Shantha and others; (Dr.) Arvind Shah vs Kamlaben Kushwaha; Poonam Verma v. Ashwin Patel; Sehgal School of Competition v Dalbir Singh; Nizam Institute of Medical Sciences v Prasanth S. Dhananka & Ors; V.N.Shrikhande v. Anita Sena Fernandes; Spring meadows hospital v. Harjot Ahluwalia; Sapient Corporation Employees Provident Fund Trust v HDFC & Ors; Delhi Development Authority v D.C. Sharma; Manjeet Singh Vs. National Insurance Company Ltd. & Anr; National Insurance Company Ltd. Vs. Hindustan Safety Glass Works Ltd. & Anr; Horlicks Ltd. v. Zydus Wellness Products Ltd; Dabur (India) Ltd. v.  Colortek (Meghalaya) (P) Ltd; Pepsi Co. Inc. v. Hindustan Coca Cola Ltd; Connaught Plaza Restaurants Ltd. Kapil Mitra; Ernakulam Medical Centre P.R. Jayasree; Francis Vadakkan V The Propreitor, A-One Medicals & Ors; Big Bazaar (Future Retail Ltd.) vs Sahil Dawar; Rajendra Kumar Gupta Vs. Dr. Virendra Swarup Public School; Sunandabai Kisanji Dhole v. Vinod Bele; Dr. M. Kochar vs Ispita Seal; Anil Kumar Gupta v. Banaras Hindu University; Yash Raj Films (P) Ltd. v. Afreen Fatima Zaidi; Adrian Pereira v. Anita Ronald Lewis; Yum Restaurants (India) (P) Ltd. v. Kishan Hegde; New Okhla Industrial Development Authority v. M.C. Pandey, Revision; J.N. Shori multi-speciality Hospital v. Krishan Lal; Tata Motors Ltd V/S Antonio Paulo Vaz&anr Civil; Anna Louise Correia V/S VLCC Health Care Ltd. & Ors; DARCL Logistics Ltd. v. Mercedes Benz India (P) Ltd; Shashank Shah v. Gurjeet Singh Maan; Supriyo Ranjan Mahapatra v. Amazon Development Centre India (P) Ltd


Adv Krithika is a passionate First-Generation Advocate who discovered the love for law by chance, making it the cornerstone of her life. Today for her Law isn’t just a profession but a way of life. With an LL.M in Criminal Law, an LL.M in Business Law, and a Post Graduate Diploma in Criminal Justice. She believes that experience is the best teacher and diversity is its classroom. Her diverse career spans startups, universities, and prestigious law firms, MNC, enriching her expertise across various work cultures. As a dedicated educator, she has shared their industry knowledge through roles in multiple NGOs across the country. At the Indian Institute of Industrial and Professional Studies, she mentors law students and professionals, inspiring a love for lifelong learning. With over 8 years of experience, she believes in the boundless pursuit of knowledge, always striving to surpass yesterday’s achievements, embrace tomorrow’s challenges, and live her best today.